Quality is ensured by care and competence
Thermotech Scandinavia AB develops, manufactures, projects, sells and delivers customized heating and pipe systems. We are part of the environment people work and live in, and take great responsibility for meeting our customers' demands, needs and expectations for well-functioning and sustainable products and services.
Thermotech's quality work is based on our Thermotech model. Quality for us is meeting the customer's stated and unspoken needs with innovative products and services that focus on function, environment and aesthetics and simplify the customer's everyday life. Care, competence and a sense of responsibility distinguish and ensure the quality of the work.
The quality of our products and services must be an essential reason for our customers to buy.
We ensure our quality by:
- We operate close to the customer's everyday life and have direct contact with the customer without intermediaries. In this way, we can ensure quality through personal service and customized solutions.
- We sell to the professional customers (B2B) who benefit most from our high level of service and our tailor-made solutions.
- We select suppliers with regard to their ability to meet our quality requirements regarding products and services. We collaborate with our suppliers, customers and other partners to achieve and maintain high quality.
- Well-defined goals and areas of responsibility enable employees and teams closest to the customer to be self-directed, take responsibility, make decisions and solve problems.
- All employees have a responsibility to perform their work according to agreed standards and working methods.
- All employees have a responsibility to develop our working methods and our delivery by collaborating and contributing to the improvement work via well-functioning systems for handling deviations, improvements and ideas.
